SMS Policy

This SMS Policy covers text messages sent by either of the two companies that operate our EIN / Tax ID filing services:

My Ein Registry — the brand you applied through, reachable at cs@myeinregistry.com or (833) 483-5525.

Fanscom LLC, doing business as EIN Registry Office — our authorized filing and customer support partner, which processes applications and provides customer support alongside My Ein Registry.

Each company registers its own 10DLC brand and campaigns with the mobile carriers, sends from its own registered phone number, and identifies itself by name in its messages.

When you opt in to text messages through any of our forms, your consent applies to both My Ein Registry and Fanscom LLC d/b/a EIN Registry Office. Throughout this policy, “we”, “our”, and “us” refer to both companies.

Neither company is a third party or affiliate purchasing your information for its own marketing. They are the two operating companies that deliver the services you requested, and each honors your opt-out.

My Ein Registry and Fanscom LLC d/b/a EIN Registry Office may send SMS/text messages to customers who provide consent to receive text messages from us.

Our SMS program may include transactional, operational, customer support, and service-related messages regarding EIN / Tax ID applications, Annual Renewal Services, corporate document preparation, DBA / trade name paperwork, order confirmations, application status updates, reminders, corrections, and service completion notices.

If you separately opt in to marketing messages, either company may also send promotional or informational text messages about our services.

By providing your mobile phone number and agreeing to receive text messages, you authorize My Ein Registry and Fanscom LLC d/b/a EIN Registry Office to send SMS/text messages to the number provided.

A single opt-in on our forms covers both companies. Both companies are named in the consent language displayed next to the checkbox at the moment you opt in, and we retain a record of that consent, including the date, time, and the wording shown to you.

Consent may be provided through our website forms, checkout page, application page, customer service interaction, written authorization, or another consent method made available by us.

You represent that you are the account holder or authorized user of the mobile number provided.

Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

Transactional Messages: order confirmations, payment confirmations, EIN / Tax ID application updates, service completion notices, document delivery notices, and other messages related to services you requested.

Operational Messages: reminders, correction requests, missing information notices, application review updates, customer support responses, and account or service-related notices.

Marketing Messages: promotional offers, service updates, or other marketing communications only if you have expressly opted in to receive marketing text messages.

Messages in any of these categories may come from My Ein Registry or from Fanscom LLC d/b/a EIN Registry Office, depending on which company is handling your file. The sending company identifies itself by name in the message.

Message frequency may vary depending on your interaction with our website and services.

You may receive messages when you submit an application, request support, complete an order, select a processing option, receive an application update, or opt in to promotional communications.

Marketing messages are limited to a maximum of 4 messages per month per company.

We do not guarantee a specific number of messages per day, week, or month.

Message and data rates may apply.

Your mobile carrier may charge fees depending on your wireless plan.

Neither My Ein Registry nor Fanscom LLC d/b/a EIN Registry Office is responsible for any fees, charges, or costs imposed by your mobile carrier.

You may opt out of receiving SMS/text messages at any time.

To stop receiving text messages, reply STOP to any message you receive from us.

You may also use similar opt-out words such as CANCEL, END, QUIT, UNSUBSCRIBE, or OPT OUT.

Because My Ein Registry and Fanscom LLC d/b/a EIN Registry Office send from separate registered numbers, replying STOP to a message stops messages from that sender. To stop messages from both companies, reply STOP to a message from each number, or contact us using the details below and we will remove your number from both programs.

After you opt out, we may send one final confirmation message to confirm that you have been unsubscribed.

You may also request opt-out for either or both companies by contacting us at cs@myeinregistry.com or calling (833) 483-5525.

Once your opt-out request is processed, you will no longer receive SMS/text messages from the company or companies you opted out of unless you provide consent again.

For help with our SMS/text message program, reply HELP to any message you receive from either company.

You may also contact customer support by email at cs@myeinregistry.com or by phone at (833) 483-5525. This support desk handles messages sent by My Ein Registry and by Fanscom LLC d/b/a EIN Registry Office.

Support may include help with message status, opt-out requests, service updates, application questions, or account-related text communications.

We respect your privacy and protect your mobile information.

Mobile phone numbers, SMS opt-in data, and text message consent information will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

My Ein Registry and Fanscom LLC d/b/a EIN Registry Office share your mobile number and consent record with each other only to deliver the services you requested and the messaging program you opted in to, and only under the consent you provided on our forms. Neither company uses the other’s customer numbers for any independent or unrelated marketing.

We may share mobile information with service providers only as necessary to send, manage, deliver, or support SMS communications on our behalf.

All use of personal information is subject to our Privacy Policy.

We may use third-party vendors, technology providers, messaging platforms, payment processors, customer support tools, analytics providers, and other service providers to operate our website and services.

These providers may process information only as necessary to perform services for us.

Service providers are not authorized to use your SMS opt-in information for their own independent marketing purposes.

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of SMS/text messages may be affected by your mobile carrier, network availability, device settings, or other factors outside our control.

We do not guarantee that all messages will be delivered immediately or successfully.

You agree to provide accurate and current contact information.

If your mobile number changes, you should notify us promptly or opt out before transferring or disconnecting the number.

You are responsible for any text messages received at the number you provided until you opt out or update your information.

SMS/text messages may be used to support the services you request from My Ein Registry and Fanscom LLC d/b/a EIN Registry Office, including EIN / Tax ID Application Services, Annual Renewal Services, corporate document preparation, DBA / trade name paperwork, and related customer support.

My Ein Registry and Fanscom LLC d/b/a EIN Registry Office are third-party filing and document preparation services.

Users may visit IRS.gov and complete an EIN application free of charge on their own.

Neither company is affiliated with the IRS, Social Security Administration, U.S. Department of Treasury, or any government agency.

We may update this SMS Policy at any time.

Updated versions will be posted with a revised “Last Updated” date.

Continued participation in our SMS program after updates are posted constitutes acceptance of the revised SMS Policy.